Ren-Form CC (“Ren-Form”, “we”, “us” or “our”) respects the privacy of our clients, suppliers, website visitors and other individuals whose personal information we process.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African law.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with Ren-Form, we may collect personal information including:
- Names and contact details;
- Company and employment information;
- Email addresses and telephone numbers;
- Enquiries and correspondence;
- Billing, delivery and transactional information;
- Information required to provide products or services;
- Information submitted through website forms;
- Technical information such as IP address, browser, device and website-usage information; and
- Other information you voluntarily provide to us.
Where Ren-Form processes information on behalf of a client as part of providing print, variable-data, fulfilment, digital or communication services, that information is handled according to the applicable contractual, legal and security requirements.
2. HOW WE COLLECT INFORMATION
Personal information may be collected when you:
- Contact or correspond with Ren-Form;
- Request information or a quotation;
- Become a customer, supplier or business partner;
- Submit information through our website;
- Enter into a transaction or contractual relationship with us;
- Interact with our digital services; or
- Otherwise provide information to us in the ordinary course of business.
Certain technical information may also be collected automatically when you use our website.
3. PURPOSES OF PROCESSING
We process personal information only where there is an appropriate lawful basis and for legitimate business purposes, including to:
- Respond to enquiries and quotation requests;
- Provide and administer products and services;
- Manage client and supplier relationships;
- Process orders, transactions, invoicing and delivery;
- Provide print, data, digital, fulfilment and communication services;
- Communicate operational or service-related information;
- Maintain and improve our website, systems and services;
- Protect our systems, operations and information;
- Meet contractual obligations;
- Maintain appropriate business and statutory records;
- Comply with legal, regulatory and security requirements; and
- Send marketing communications where permitted by law.
We will not use personal information for a materially incompatible purpose without an appropriate legal basis.
4. SHARING OF PERSONAL INFORMATION
Ren-Form does not sell personal information.
We may disclose personal information to appropriately authorised third parties where necessary for legitimate business or legal purposes, including service providers, professional advisers, technology providers, logistics providers and regulatory or governmental authorities.
Where third-party service providers process personal information on our behalf, we take reasonable steps to require appropriate confidentiality, security and data-protection measures.
5. INFORMATION SECURITY
Ren-Form takes reasonable and appropriate technical and organisational measures to protect personal information against loss, unauthorised access, interference, alteration, disclosure or destruction.
The measures applied depend on the nature and sensitivity of the information and may include physical access controls, system controls, restricted access, information-security procedures and other appropriate safeguards.
No information system can, however, be guaranteed to be completely secure.
6. RETENTION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for such longer period as may be required or permitted by applicable law, contractual obligations or legitimate business requirements.
When personal information is no longer required, it will be securely destroyed, deleted or de-identified as appropriate.
7. YOUR RIGHTS
Subject to POPIA and other applicable law, you may have the right to:
- Request confirmation of whether Ren-Form holds personal information about you;
- Request access to your personal information;
- Request correction or updating of inaccurate information;
- Request deletion or destruction of information where legally appropriate;
- Object to certain processing;
- Withdraw consent where processing is based on consent;
- Object to or opt out of qualifying direct marketing; and
- Lodge a complaint with the Information Regulator.
Requests may be subject to identity verification and applicable legal limitations.
8. DIRECT MARKETING
Where Ren-Form sends electronic direct marketing, we will do so in accordance with applicable law.
Recipients may opt out of marketing communications using the unsubscribe mechanism provided or by contacting Ren-Form.
Service, transactional, security or other communications necessary for an existing business relationship may still be sent where appropriate.
9. COOKIES & WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to support website functionality, understand website usage and improve the user experience.
Your browser may allow you to block or delete cookies. Restricting certain cookies may affect the functionality of parts of the website.
Where legally required, appropriate consent mechanisms will be used for relevant non-essential cookies.
10. CROSS-BORDER PROCESSING
Where personal information is transferred or processed outside South Africa, Ren-Form will take appropriate steps to ensure that such processing complies with applicable requirements under POPIA.
11. CHILDREN'S INFORMATION
Our website and services are not directed primarily at children.
We do not intentionally collect children's personal information through the website unless there is an appropriate lawful basis for doing so.
12. THIRD-PARTY WEBSITES
Our website may contain links to websites operated by third parties.
Ren-Form is not responsible for the privacy practices, security or content of third-party websites, and users should review the privacy policies applicable to those services.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or legal requirements.
The current version will be published on this website together with its effective or last-updated date.
14. CONTACT US
For privacy-related enquiries, requests or concerns, please contact Ren-Form at:
Email: inquiries@renform.co.za
Postal Address: P.O. Box 606, Bedfordview, 2008, South Africa
Individuals also have the right to approach the Information Regulator of South Africa regarding matters falling within its jurisdiction.